Travel loving, dog whispering, energetic and super talented digital project manager wanted!
Overview
3Sixty is a high quality, boutique digital agency that partners with like minded travel and tourism clients to drive results. We recently won ‘Digital Agency of the year 2018 at the Travel Marketing Awards. At 3Sixty we call it good people, good work. We set out with a clear focus to create remarkable digital experiences. Established over 17 years ago, we have had the pleasure of working with some great brands and individuals. We have now taken the brave step to specialise in the travel and tourism sector, an area of passion for us and an area expertise.
This transition to travel and tourism sector specialist has been very well received, and as a result, the time has come to bring in another good person. And when we say good, we really mean great. Our success is built on our ability to provide clients with the best possible solutions. We have handpicked the best talent around to create an agency that contains digital experts at the top of their game. We have a office based team of 7 alongside an extended team 13 including tried and tested specialist partners. Despite being relatively and purposefully small, we punch above our weight, working with the calibre of clients you would expect at large 50+ agencies.
We need to recruit an outstanding digital project manager to keep us on track and help deliver award winning projects. We don’t just work on ‘client projects’ we also have the ambition to create products for the travel sector, this is a key part of our strategy and we would benefit from someone with an interest in product development and managing this process.
This is an opportunity to join an agency that is going places in an important role. Quality is vital and as a small agency, you’ll need to be a good fit; passionate, talented, entrepreneurial and a real team player. Not only that, you’ll need to become friends with Suki the office dog. You will of course, also need to be a very talented project manager, running projects from inception through to delivery, on time and on budget. You will have the ability to influence and implement the systems, processes in place, choosing the project methodology that best fits the project/situation. Communication is paramount, as is a forward planning, barrier removing and team enabling proactive mindset. Sound like you? Great.
What you’ll be doing
You’ll be spending time with the whole 3Sixty team, working closely with design, UX, front end and back end developers, as well as the management team. There will be plenty of opportunity to make an impact and shape our offering. You will have the ability to influence and implement the systems, processes in place, choosing the project methodology that best fits the project/situation.
You will taking the lead role, helping to define the solution alongside the team, then managing this process through to the final deployment. You will be managing a range of projects; internal passion projects, small client projects, support and BAU sprints and end to end design and build projects. We need someone pro-active and energetic to help contribute the excellent service we already provide our clients.
You’d be:
- Managing projects end to end, big and small
- A key client point of contact for all projects
- Managing our support and BAU output and the associated software
- Managing the team resourcing
- Overseeing the overall agency output
- Responsible for quality — checking outputs, meeting client needs, on time and on budget
- Troubleshooting issues, blockers, barriers and providing support
- Proactive in providing recommendations and a way in which to improve our own and our clients outputs
- Providing innovative thinking
- Enthusiastic and drive agency performance
- Working closely alongside our design, UX and development team
- A digital thinker, whilst you won’t be coding, an understanding of digital technology would be useful
- An experienced digital project manager who wants to step up to a key role in a growing agency
We set the bar very high, we only work on projects we believe are right for the agency, that means clients with ambition and projects that could win awards. The quality of our output is imperative and you’d play a vital role in this.
Key responsibilities
- Define, plan and manage projects
- Identify, and mitigate project risks
- Manage all output for the agency
- Produce a range of valuable documentation, detailed project and timing plans, update software (JIRA, Teamweek, Toggle etc)
- Ensure that agreed delivery expectations are met
- Update resourcing schedule to ensure that we meet deadlines and utilise capacity
- Help with QA process
- Managing 3rd parties — freelancers, technical partners, extended team
- Interact with our client partners daily becoming a lead contact
- Work with the team to provide solutions to our clients business challenges
- Update and implement project management processes
- Motivate others to drive better agency output
Experience we’d like you to have
- 3 years + project management experience within an agency environment
- Understanding of different project management principles
- Successful delivery of complex digital solutions
- Experience of defining improved processes
- Experience managing 3rd parties
- Ability to juggle multiple plates
- Leadership experience on both a project and team level
- Experience in working directly with clients — strong communication skills vital
- Experience in documentation — project plans, briefs, requirements, quotes, proposals.
- Strong problem solving skills
- Experience in working with JIRA, Teamweek, Toggl a bonus.
- Experience of managing an end to end design and build process
- Familiar with a range of CMS (content management systems).
- Any travel sector experience would be a bonus. Or at least an interest in the sector.
Benefits
- Brilliant working environment and real career progression
- Competitive rates of pay
- Flexible hours of working — work when and where you want (a cafe, the pub, from bed, a beach, it’s really up to you as long as you can get your work done effectively).
- Fruit, drinks and snacks
- Friday beers/tasty beverages
- Social activities
- Pension scheme
- Staff referral scheme — 5 days bonus holiday and we will pay for your flights wherever you fancy.
- Product focus Friday afternoons (and bonus financial reward for success in this area)
- Generous holiday — in fact, take as much as you like (within reason), as long as you are getting your job done.
- The opportunity to make a difference
If interested please email: ryan@3sixty.co.uk